Careers

Customer Success Manager

  • You are the first point of contact for our customers in the project and responsible for customer success
  • You guide the customers through the project with agile methods and inspire them with quick results
  • You lead projects professionally to success and you look forward to your customer success
  • As the interface between customers and remote teams, you are the direct contact in the project
  • Together with our customers you will develop ideas and work out solutions for digital challenges
  • Depending on your capabilities, you will look after 3-8 customers in active projects
  • Coaching and support for all topics are available to you and are there when you need them
  • Independent and solution-oriented work
  • Enthusiasm, willingness to learn and willingness to perform for special challenges
  • At least 2 years of experience in customer management or project management with direct customer contact
  • You have a good technical understanding
  • You have experience with agile methods based on Scrum
  • Very good communication and assertiveness skills in direct contact with demanding customers
  • Skill in leading employees and a good instinct for dealing with customers
  • You like to inspire customers and present results and solution concepts that convey competence and commitment
  • Very good written and spoken Portuguese and English
  • Flexibility and the urge for progress are among your basic needs in daily work
  • Freedom, self-determination and extraordinary payment for extraordinary performance
  • Full transparency across the entire company
  • Greatest possible variety in an international and cooperative team environment
  • A high level of trust and thus the best possible chances for independent participation in shaping the future of the company
  • A friendly to family working atmosphere and flexibility in working hours and where you work
  • Performance-oriented payment through direct and transparent participation in the success of the project
  • Home office / remote work worldwide according to your own responsibility

Squad Manager

  • You will support the Customer Success Manager in your squad team in delivering successful project results to customers
  • You will create invoices, offers, reports and requirements documents for seamless project processes
  • You create project plans and team capacity plans for efficient staffing of your project team
  • You plan costs and sales in your squad and keep the profitability of projects under control
  • You are responsible for the entire project administration in the squad
  • You have your back to spare for the Customer Success Manager in your squad, so that they have to invest time in personal contact with your customers
  • You create specifications and offers together with the Customer Success Manager from your squad
  • Coaching and support for all topics are available to you side and are there when you need them
  •  
  • Independent and solution-oriented work
  • Enthusiasm, willingness to learn and willingness to perform for special challenges
  • At least 2 years of experience in customer management or project management with direct customer contact
  • You have a good technical understanding
  • You have experience with agile methods based on Scrum
  • Very good communication and assertiveness skills in direct contact with demanding customers
  • Skill in leading employees and a good instinct for dealing with customers
  • You like to inspire customers and present results and solution concepts that convey competence and commitment
  • Very good written and spoken Portuguese and English
  • Flexibility and the urge for progress are among your basic needs in daily work
  •  
  • Freedom, self-determination and extraordinary payment for extraordinary performance
  • Full transparency across the entire company
  • Greatest possible variety in an international and cooperative team environment
  • A high level of trust and thus the best possible chances for independent participation in shaping the future of the company
  • A friendly to family working atmosphere and flexibility in working hours and where you work
  • Performance-oriented payment through direct and transparent participation in the success of the project
  • Home office / remote work worldwide according to your own responsibility
  •  

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